Annual Reports

Building Resilience by redefining the last mile (Integrated Annual Report)

Vakrangee is pleased to present it's Second Integrated Annual Report for FY2020-21 along with Reasonable Assurance from Independent Auditor Grant Thornton Bharat LLP (GT). The report elaborates on the organisation’s inclusive approach of creating value for stakeholders.

For Vakrangee, becoming more resilient has been about ‘redefining the last mile’. We have not just been focussed on expanding our Kendra network, but also on how we deliver our services through physical and online models in a hybrid way. We have also redefined the last mile by bringing services to the very doorsteps of our consumers, ensuring their safety during this uneasy period. When one is dealing with vast clusters of customers in both urban and rural environments, the act of redefining the last mile is by no means an easy endeavour. In fact, our ability to serve the entire nation on an equal footing is playing a vital role in narrowing the divide between the underserved rural and the privileged urban India.

By redefining the last mile, we are super-gluing our bond with our consumers. The more customer-centric we become, the greater our capacity to serve a nation and create value for our stakeholders.

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