As per the Indian laws, any citizen in India has the right to
question action and processes of the Government agencies
and local bodies, ask for explanations, suggest better ways
of doing things or reviewing actions. In fact, a key principle
underpinning an open, responsive and accountable
Government is a fair grievance handling process available
to the citizens of the country.
Vakrangee Kendra double up as a Grievance Lodging,
Monitoring and Management System for the citizens of
India. The system enables the citizens to issue a formal
grievance on any particular or specific issue to the
Government directly or through the local agencies set up
by the Government.
The system at these retail outlets will enable individuals
to fill a Grievance Form and register the complaint online,
mentioning its exact nature. Grievances lodged and matters
raised are steered directly towards the Government bodies
and dealt objectively, fairly and timely.
Our Grievance Redressal System ensures the citizens get an
opportunity to offer their valuable feedback on decisions
taken and suggest further improvements. It also empowers
the Indian citizens to revive pending grievances or demand
a re-look/re-evaluation of specific decisions.