Our Services

Grievance Management

As per the Indian laws, any citizen in India has the right to question action and processes of the Government agencies and local bodies, ask for explanations, suggest better ways of doing things or reviewing actions. In fact, a key principle underpinning an open, responsive and accountable Government is a fair grievance handling process available to the citizens of the country.

Vakrangee Kendra double up as a Grievance Lodging, Monitoring and Management System for the citizens of India. The system enables the citizens to issue a formal grievance on any particular or specific issue to the Government directly or through the local agencies set up by the Government.

The system at these retail outlets will enable individuals to fill a Grievance Form and register the complaint online, mentioning its exact nature. Grievances lodged and matters raised are steered directly towards the Government bodies and dealt objectively, fairly and timely.

Our Grievance Redressal System ensures the citizens get an opportunity to offer their valuable feedback on decisions taken and suggest further improvements. It also empowers the Indian citizens to revive pending grievances or demand a re-look/re-evaluation of specific decisions.

The Grievance Redressal System ensures the citizens get an opportunity to offer their valuable feedback on decisions taken and suggest further improvements.